We believe in quality.

At Dove Design Co., it is our mission to build custom pieces that will last you a lifetime.

Wood is an incredible material. Its personality resides in its individual grain which can be unpredictable. It can be greatly affected by moisture, extreme temperatures, and humidity, Exposing your piece to direct sunlight may cause out finish to fade, unless specifically designated for outdoor use. Though the pieces we create for you are constructed to allow for some natural expansion and contraction, exposing your piece to moisture or humidity can alter its dimensions as the wood can close or up, which can cause cracks. Please maintain a suitable and stable environment for your piece.

We carefully inspect each item prior to delivery, and also request your inspection upon delivery. We guarantee our product for one-year after it’s delivered. We do not cover damage from abuse, exposure to moisture, humidity, or extreme temperatures that may occur in outdoor use. Warranty is only valid with the original purchaser and with a valid order number.

Of course, we encourage you to use your piece, knowing that over time each mark in the surface will make it beautifully worn with its own history and character to pass down.

SMALL GOODS REPLACEMENT PROGRAM

Dove Design Co. will only offer replacement should the product be damaged in transit. Customer will need to file a claim with the shipping company and then email dovedesignllc@gmail.com with their order number and pictures of the damaged product(s). In case that the product is discontinued or out-of-stock, a refund will be issued. This does not include furniture. 

TABLE REPAIR PROGRAM

Upon delivery of your furniture, the customer will need to thoroughly inspect the table to ensure that no damage occurred during transit. If the table is damaged in transit, the customer will need to inform the shipping company immediately in order to file a claim with the shipping company, and then email dovedesignllc@gmail.com with their order number and pictures of the damage. Repairs will be performed if possible, if the stability or integrity of the table has been compromised and it is not able to be repaired, Dove Design Co. will rebuild your table once the damaged table is returned.

COLOR/GRAIN VARIATION

Due to variations in monitor/screen settings and the wide variation in natural material, images on the website will not match the actual products shipped. The beauty of the materials we use lies in the individual grain pattern and color of each piece.  Color/grain dissatisfaction will not be a valid reason for a return.